Latest version of ms windows

Modular Messagi= ng 5.2

ROC Restricted Outlook Client Release Not= es

Table of Contents=

= Avaya Inc. | Copyright 2011, All Rights Reserved

The software update contains code c= hanges applicable to Avaya Modular Messaging Restricted Outlook Client when instal= led against the following message stores:

§ Avaya Message Store (MSS)=

This software updat= e can be used with any of the following 32 bit versions of Micro= soft Outlook:

§ Outlook 2010 SP1

§ Outlook 2007 SP2

§ Outlook 2003 SP2 or SP3

This software update can be used on computers running any of the following operating systems:

§ Microsoft Windows XP Professional with SP2 or SP3

§ Microsoft Windows XP Professional N with SP3

§ Microsoft Vista (32 bit) Business Edition with SP1

§ Microsoft Vista (32 bit) Enterprise Edition with SP1

§ Microsoft Windows 7 (32 b= it) Enterprise Edition

§ Microsoft Windows 7 (64 b= it) Enterprise Edition

Important Notes

Prior to installing this software u= pdates, the following considerations must be observed:

§ Avaya does not support the Restr= icted Outlook Client running in a Citrix Environment.

§ After installation, when given the choice to reboot, the installer should select to reboot.

§ When Outlook is re-installed or upgraded, the Restricted Outlook Client needs to= be re-installed.

Summary = of ROC issues fixed in this Service Pack

§ wi00888756 Check Names (Ctrl+K) gives preference to MM address book inste= ad of Exchange address book to resolve a partial name.

§ wi00891774 Windows 7 64-bit: Users will get a popup "Please wait while Windows config= ures the MM client" each time Outlook is opened.

§ wi00896917 = Outlook may unexpectedly close when users using Spanish language pack try to reply = or forward to voicemail messages.

§ wi00897868 = Outlook 2003 & 2007: Outlook = may unexpectedly close on start-up. Users will experience an message “The add-in “C:\Program Files\MICROSOFT OFFICE\OFFICE11\Addins\mp4ol11.dll..” could not be installed or loaded. This problem may be resolved by detect and repair." before Outlook closes.

§ wi00900543 = In rare scenarios, Outlook may unexpectedly close when starting up.

§ wi00932019 &nb= sp; When a user starts Outlook and the MM servers are not availabl= e an offline notification (popup) appears that &= nbsp; hides behind Outlook.

§ wi00936016 = Parenthesis in the subject line will cause the text after the first parenthesis to be ignored when the message is sent.

§ wi00937146 = Outlook 2010: Users will experien= ce an Outlook crash when using the "mailto" link from any site.

§ wi00937352 = Outlook may unexpectedly close when the Avaya root folder is not expanded and user clicks on the root folder.

§ wi00939826 Autonomy addin's menu commands will fail to execute when it co= -exists with Avaya addin.

Summary of Subscriber Options issues fixed in this S= ervice Pack

Contents included from previous Software Updates

All Avaya Modu= lar Messaging Client releases are cumulative of all previous clients for the sa= me product release. A full list of previous content can be found later in this document .

Before you begin

Please read the following notes before you install this update to Avaya Modular Messaging. Also be sure and check the = Known Issues section and the Special Install Instructions section to check for any installation issues.

The Quick Star= t Guide for the Restricted Outlook Client is available on the Avaya support website= . ( http://support= .avaya.com/css/P8/documents/100069519 )

For instruction on how to install t= he Avaya Modular Messaging Restricted Outlook Client, refer to Section 2 in the User guide available on the Avaya support website. ( http://support= .avaya.com/css/P8/documents/100069517)

Post-Install

1. = Open the About Modular Messaging dialog and verify the version number is 9.2.603.10000 .

2. = You will have to add the MM Message Service to your Outlook Profile. For instructions on configuration refer to section 3 in the User Guide availabl= e at Avaya support website (http://support= .avaya.com/css/P8/documents/100069517)

3. = If you see a distorted view of the voice form on a Vist= a client machine, you should try to change the theme from "Windows Vista" to "Windows Classic."

Special Installation Notes

Command line optio= n to install the Restricted Outlook Client

= Setup_ROC.exe /s/v"= ;/qn[PropertyName]=3D[PropertyValue]"

Custom propert= ies that are available at command line are:

§ STORE_TYPE: Valid value – MSS (Mandato= ry)

§ MAS: It will accept valid IP address or Name. (Mandatory)

§ CLIENT_TYPE: Valid value is OUTLOOK. (Option= al)

§ LANGUAGE_ID: Valid value is 409. (English)

§ INSTALLDIR: Valid value is the path where the client needs to be installed.

§ EDIT_SUBJECT: To enable editable subject lin= es for voicemails. Valid values are 0,1 (Optional, default: 0)

· 0: Subject of voicemail is duration of messa= ge recorded in seconds.

· 1: Subject line field is editable for new voicemails and replies/forwards.

§ TERMINOLOGY: Valid values are 1,2 (Optional = for new install, Default:1)

§ 1 (Microsoft terminology e.g. Mark as Read),=

§ 2 (Voicemail terminology e.g. Mark as Heard)= .

NOTE: The terminology can only be decided at the time of installation. Once set the terminology cannot be cha= nged if the client is upgraded.

§ REBOOT: Valid values are Force and ReallySuppress. (Optional, default: Force)

§ Recommended to leave the default value for an upgrade. It would cause autom= atic system restart at the end of the installation.

Example of the= command Line option:

Setup_ROC.exe /s /v”/qn INSTALLDIR=3DC:\Program Files\Avaya Modular Messaging MAS=3D198.152.137.9 LANGUAGE_ID=3D409 EDIT_SUBJECT=3D1”

Above example = will not generate logs. To generate logs please see below given example.

Setup.exe /s /v”/qn INSTALLDIR=3DC:\Program Files\Avaya Modular Messaging MAS=3D198.152.137.9 LANGUAGE_ID=3D409 SAVE_INSENT=3D1 /l*v C:/MM_Install_log.txt”

Note: Command line properties must be specified with no space between the option (/v) and its parameters. Please follow syntax exactly as per example= . To know more about Msiexec command line options run “msiexec /?” or see ht= tp://technet.microsoft.com/en-us/library/cc759262(WS.10).aspx .

Uninstalling this release wou= ld remove the application altogether from the user’s desktop. =

1. = Open the Add or Remove Programs from the Windows Control Panel.

2. = Select " Avaya Modular Messaging Restricted Outlook Client” in the list and press "Remove".

3. = You may see a dialog requesting you close any open applications that are known = to interfere with uninstalling this update. Please ensure that the Voice Form = and Outlook have been closed.

4. = The un-installation will automatically continue and uninstall the application.

5. = You may be prompted to reboot the system, press the Restart button and the syst= em will reboot. The system should be rebooted even if not prompted to do so.

§ wi00557521 Outlook 2010: Users will not be able to view their messages in the Avaya Inb= ox when Conversation View option is enabled.

§ wi00854268 After modifying the subject line and saving the voicemail the changed voicemail should be shown in the opened voiceform. If the sorting of messages in Outlook is done on Subject field a different voicemail may open= up instead of the changed voicemail.

Content = from Previous Updates

Su= mmary of ROC issues fixed in previous Service Pack

§ wi00367752 Users will experience an Outlook crash if an invalid MSS name = is entered while creating an Outlook profile

§ wi00385633 The Reply with Voice option is enabled when users highlight te= xt messages. The mails are not delivered even though the users are able to rep= ly with voice for text messages.

§ wi00386156 Users may receive an error message "Cannot open folder&qu= ot; when trying to open Avaya folders after installation.

§ wi00387390 If more than one voicemail message is present in the Outgoing = Queue, subsequent messages sent will get stuck in the Queue. When messages are stu= ck, if users restart Outlook all the messages in the queue will be lost when Outlook opens.

§ wi00411536 &nb= sp; After installation of the ROC using an administrative account = and performing the required reboot, a further reboot will be required when a non-admin user creates a profile for their MM account.

§ wi00462148 Outlook 2010: While traversing between voice mails using the Previous and N= ext buttons on the voiceform, users may experience an unexpected error and voiceform closes.

§ wi00599527 User may experience an Outlook crash when they try to open an administrative message (DSN).

§ wi00653965 QSIG: Pausing and resuming the recording of a voice message or gree= ting causes the recording to be distorted. This occurs only when GSM is encoding configured.

§ wi00662813 When using the Reply with voice icon from the toolbar and voice terminology is active, the subject field in the message is prefix with RE: instead of A:

§ wi00685827 When sending a voice message without resolving the numeric add= ress, the message may sometimes get stuck in the Outgoing Queue. Subsequent voicemails sent will not be delivered.

§ wi00685833 When the user opens a voice form and goes back to Outlook, the= voice form may not fully paint/refresh.

§ wi00685839 Users may experience an error "Unable to create a new ite= m. The server threw an exception. (0x80010105)" while attempting to forward a voicemail using the voiceform.

§ wi00686440 The Advanced Find option is no longer present after installing= the ROC. The user can customize the toolbar from Tools->Customize menu to bring b= ack the Advanced Find option. Note, installing this new client will not automat= ic correct this.

§ wi00686444 &nb= sp; Avaya Inbox sometimes may not refresh to show new messages. Us= ers have to close and restart Outlook to get the new messages.

§ wi00700773 When a user right clicks on ‘Caller’ field in the = voiceform and then chooses the Properties option, the caller properties are not shown= .

§ wi00700777 &nb= sp; If the user clicks ‘Send’ whilst recording through telephone is still in progress, an error may be encountered when opening subsequent voicemails.

§ wi00701005 The tool tips for Answer, Answer All or Give fields on the voi= ceform are displayed using Microsoft Terminology rather than Voice Terminology.

§ wi00701028 &n= bsp; If a user has an unsent voicemail when Outlook is closed, the = user will be prompted to save the voicemail. The voicemail is not saved even if = the user selects yes.

§ wi00728548 Users may not be able to access “Properties for Avaya Account” from the context menu of the Avaya Account folder. U= sers can make changes to the Avaya Account using Tools – E-mail Accounts V= iew or change – MM account menu.

§ wi00824314 [Outlook 2010] - Configuring MSS= account under exchange user's profile in Outlook causes Outlook to crash.

&= sect; wi00828962 If a voice message has 15 or more recipients (e.g. PDL), and o= ne of those recipients forwards that message on, the content of the original mess= age is lost .

§ wi00829333 The volume slider in the voiceform always goes to 0 upon openi= ng a multi-part voice message.

§ wi00829356 = Print Preview option is available for voicemails.

§ wi00831851 After the users modify the subject line of a voicemail, saves = and closes the voiceform they will experience an error message when replaying t= he same voicemail.

§ wi00831875 When the user opens a voice message, changes the subject line = and then closes the voiceform without saving; the message “This message w= ill be discarded” is shown. Instead the message “This message will = not be saved” will be shown.

&= sect; wi00832377 Answer option is available during auto play of voice Message. = It should be disabled while message is playing.

&= sect; wi00832570 When a message to broadcast ELA is forwarded to any MM subscri= ber, Outlook crashes.

§ wi00834550 Duration of voice message wi= ll be appended to the subject for message sent using ROC voiceform. e.g. Test Message (1 Mi= nute 10 Seconds)

§ wi00835629 = When sending a voice message without resolving address, the message may sometimes get stuck in the Outgoing Queue. Subsequent voicemails sent will not be delivered.

§ wi00836074 MM-specific dialog box will be displayed for recipients of Voi= ce message on double clicking on the recipient name on ROC voiceform.

§ wi00837798 Users will not be able to transfer voicemails into Worksite.

§ wi00844749 = When the user sends an email to an MM Global Address list address, the warning “Email messages cannot be sen= t to Avaya Modular Messaging subscribers” is shown. This warning message d= oes not have focus and appears in the user’s system tray rather than popp= ing to the front of the screen. This happens each time per Outlook session.

§ wi00844751 Users will experience an Outlook crash when they select Reply = to All with Voice from the menu on an empty folder.

§ wi00850994 When a user modifies the subject line of a voicemail in the voiceform and clicks save, the voicemail highlighted in the voicemail folder changes.

§ wi00854268 After modifying the subject line and saving the voicemail if t= he users try to forward the voicemail without closing the voiceform they will encoun= ter an error message.

§ wi00854586 = In the voiceform if a user clicks on the "Caller" some names may not= get resolved.

§ wi00857080 = When Outlook is opened and the first voice message is opened the voiceform does = not have focus and only appears in the task bar.

§ wi00863498 The phone icons on the Voiceform remain greyed out after a mes= sage of less than 3 seconds is played back through phone.

§ wi00870203 = Outlook 2010: Users may experienc= e an error message "Cannot open item" when more than 250 messages have been previewed in a single session of Outlook.

§ wi00885019 = User will not be able to get past the 0 length part in a voice message on press = of rewind button.

§ wi00888315 Windows 7, Outlook= 2010: “Voice Mail” selection under the main File menu w= ill disappear after the user opens an email.

§ wi00891774 Windows 7 64-bit: = Users may get a popup “Please wait while Windows configu= res the MM client” each time Outlook is opened.

Summary of Subscriber Options issues fixed in previo= us Service Pack

§ wi00378727 For Automatic Notification Rules, the "this pager number&= quot; and the "message” fields are populated with the default values e= very time the "a numeric page" is selected. The user will have to re-e= nter the values for these fields.

§ wi00701025 Newly schedules created and saved in Subscriber Options show a= shift in the time that is configured. This shift in the time of the saved schedul= es cause the Call Me, Find Me outcalls to occur at incorrect times rather than= at the time the user intended these to occur .

§ wi00731866 Existing schedules edited and saved in Subscriber Options show= a shift in the time that is configured. This shift in the time of the saved schedules would cause the Call Me, Find Me outcalls to occur at incorrect t= imes rather than at the time the user intended these to occur.

§ wi00894669 Subscriber Options may hang when attempting to activate Notify= Me - Automatic notification rule.